![]() Appeal Process: The appeal process is only necessary if you do not agree with your eligibility decision. If it was determined that you are Conditionally Eligibility for SHUTTLE service, please click here for more information. Please note: A conditional determination is not a denial. If you do not qualify for SHUTTLE or are outside the SHUTTLE service area, you can get information about transportation options by contacting: If approved, you will receive information on how to utilize the SHUTTLE paratransit service What if I do not agree with the eligibility determination? Any individual who is found not eligible, conditionally eligible, or temporarily eligible may appeal the decision within 60 days of the eligibility notice. Please be sure to add your full mailing address on your application. How will I be notified? You will receive written notification by mail. You will be notified by mail whether or not you are eligible for SHUTTLE paratransit services. If the decision-making process takes more than 21 days once all of the required information is received, the applicant will receive presumptive eligibility until the decision is made. ![]() How long will the process take? Once Pierce Transit has a completed application with all the needed information, and required assessments have been completed, we will make a decision within 21 days. For individuals found not eligible, temporarily eligible, or conditionally eligible (3B), they have 60 days to request an appeal. Once the decision is made, a decision letter is mailed to the applicant. Assessments can be physical or cognitive, or both, depending upon the application. The Eligibility department may fax questions to the applicant's treatment provider to further clarify the functional capabilities (the application includes a release of information) and/or- The applicant may be required to come in person for a functional assessment. Pierce Transit determines eligibility based on the information provided in the SHUTTLE application and any information gathered through the eligibility process You must submit an application. Click HERE to view SHUTTLE application in alternative languages *Applications are available in an alternate format upon request. You may submit your completed SHUTTLE Paratransit application to Pierce Transit by: Mail: Pierce Transit SHUTTLE, 3701 96th St SW, Lakewood WA 98496 Fax: 253.984.8154 E-Mail: questions or assistance in completing your application, please call Pierce Transit at 253.581.8000 or TDD 711 and follow the prompts to the ADA Eligibility Department. Incomplete applications will be returned. Please be sure to answer all questions and tell us how your disability prevents you from using the regular bus system.Īpplications are considered complete when all questions, signatures and contact information of professional sources are provided. SHUTTLE Paratransit Application ( Download and Print) SHUTTLE Paratransit Application ( Complete and Submit Online) Call 253.581.8000, Option 1,2,3,4 to have an application mailed to you Individuals who are interested in using the SHUTTLE service must apply and be found eligible according to the ADA guidelines listed above. Please note that having a medical condition or a disability does not automatically qualify you for ADA paratransit eligibility. Illiteracy or inability to understand directions due to limited English comprehension. The fact that using the bus system may be more difficult or less comfortable. Inability to drive or lack of access to a vehicle Lack of familiarity or experience using the bus system. Age Personal convenience, such as the bus system does not meet your personal schedule, takes too long, may require transfers, or does not serve destinations you travel to. SHUTTLE ELIGIBILITY IS NOT BASED ON: Having a disability, even when certified by SSI, SSA, or the VA. The ADA guidelines for establishing eligibility are as follows: Inability to board, ride or disembark (including system navigation) from any regularly accessible vehicle, even with the assistance of the lift and other commonly available help, or Inability to travel on a route at the time of needed travel because the system lacks required accommodations, or The individual has a condition (physical or cognitive disability) which prevents her/him from getting to or from bus boarding locations when traveling within an area served by bus. Pierce Transit follows the Americans with Disabilities Act (ADA) of 1990 eligibility standards for paratransit services.
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